SkyTeam currently offers six branded lounges around the world in Beijing, Dubai, Hong Kong, Istanbul, London Heathrow and Sydney, serving hundreds of thousands high-value customers each year.
SkyTeam is taking its customers’ airport experience to new heights by opening a new lounge at Vancouver International Airport (YVR) later this year. The alliance’s first branded facility in North America, it will offer a luxurious environment for First, Business and Elite Plus customers flying on any of the alliance’s nine member airlines currently serving the airport.
Speaking at the 73rd annual IATA AGM held in Cancun, Mexico, SkyTeam CEO and Managing Director, Perry Cantarutti, also outlined some of the focus areas that the alliance was working on to improve customer travel experiences while gaining its members value from the synergies.
“With the opening of Vancouver later this year, SkyTeam will offer more branded airport lounges around the world than any other airline alliance. Increasing the number of shared facilities worldwide realizes significant synergies for our airlines while offering a greatly enhanced airport experience for our top customers,” said Perry Cantarutti, SkyTeam’s CEO and Managing Director. “Meanwhile, we continue to invest in technology so that we can capitalize on emerging customer trends, drive greater efficiencies and continue to deliver value for our airlines and their passengers.”
In addition to increasing its global lounge network, the 20-strong airline alliance is focused on projects designed to enhance the customer experience giving SkyTeam airlines the most from their membership. These include customer engagement, loyalty benefits, business solutions.
Skyteam | Wanderlust Tips | Cinet